Business Service Monitoring

Sapphire Business Service Monitoring intelligently detects issues against set thresholds and dynamically compares it with the historical data.

Module Features:

• Global, site and system level thresholds
• Dynamic thresholds
• Application discovery & dependency mapping
• Configurable polling Interwells
• Supports centralized and distributed architecture

Identify the right alerts immediately, prioritise the critical ones and start working on it without getting lost in the flood of information.

Module Features:

• Event classification
• Event filtering
• Event correlation

Ensures seamless service operations by automating ticket creation in ITSM, categorizing high priority tickets and assigning to the right resolver group.

Module Features:

• Auto ticket creation
• Notifications
• Event console
• Detailed inventory and performance view

SapphireIMS allows you to create business service SLAs and views to make this simpler. Visualize your infrastructure the way your business sees it and then measure performance and availability accordingly.

Module Features:

• Map view
• Business services view
• Business SLA

its  automation framework enables self healing,  process automation and helps to achieve faster resolutions and non linear operations model.

Module Features:

• Event based task automation
• Service process automation
• Automated event generation
• Capacity planning